Delivery, Shipping and Refund Policy

OnlineWeedSeeds.com sells our Products only to customers in the United States. We offer fast FREE shipping and always package our products DISCREETLY!

Processing Time:
We process and ship all our items within 1 to 3 days of purchase.

Shipping Rates:
We offer FREE SHIPPING on all our products

International Shipping:
We only offer our products to customers located in The United States.

Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number so that you can track your order.

Shipping Delays:
While we strive to meet our estimated delivery times, unforeseen circumstances such as customs processing, holidays, or carrier delays may cause delays. We appreciate your understanding and patience in such situations.

Incomplete or Incorrect Address:
It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. If an order is returned to us due to an incomplete or incorrect address provided by the customer, shipping fees may apply for reshipment.

Lost or Stolen Packages:
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that your delivery location is secure.

Damaged Items During Shipping Policy:

Inspection Upon Delivery:
Please inspect your order upon delivery. If the package appears damaged or shows any signs of mishandling during transit, we recommend documenting the damage with clear photographs before opening the package.

Reporting Damaged Items:
If your order arrives with visible damage or is found to be damaged upon opening, please contact our customer service team within TEN days of receiving the shipment. Include your order number, a description of the damage, and attach clear photos.

Replacement or Refund:
We are committed to ensuring your satisfaction. Depending on the nature and extent of the damage, we will either send you a replacement for the damaged item(s) or issue a refund for the value of the damaged item(s). Our team will guide you through the resolution process.

Return of Damaged Items:
In some cases, we may request the return of the damaged items. If required, we will provide you with a prepaid shipping label for the return. Please do not discard the damaged items or packaging until instructed to do so.

Exclusions:
This policy covers items damaged during shipping. It does not cover damage caused by mishandling or misuse after delivery.

Claims Outside the Reporting Window:
Claims for damaged items must be reported within TEN days of receiving the shipment. Claims made outside this window may not be eligible for replacement or refund.

Shipping Carrier Liability:
We will work with the shipping carrier to resolve the issue and may require additional information to file a claim. Please keep all packaging materials and damaged items until the claim process is completed.

Contact Information:

To report a damaged item or if you have any questions about our Damaged Items During Shipping Policy, please contact our customer service team.